Carriage & Delivery
For a full list of locations and postcodes which are likely to require additional days in transit please click here.
Please note that our operating hours are Monday-Friday 9am to 5pm, except for Bank Holidays.
In-stock orders placed before 4:30pm are despatched the same day for delivery next working day, excluding bank holidays and weekends.
FREE Next Working Day Delivery - Excluding Bank Holidays and Weekends
The following delivery charges apply:
| Destination | Charges* |
|---|---|
| Mainland UK | Free |
| Channel Islands | £25 |
| Republic of Ireland | £25 |
| Isle of Man | Free |
| Northern Ireland | Free |
We reserve the right to charge for re-shipping of orders due to customer error when entering delivery details. If we receive notification of an error within delivery address with sufficient time before that order is despatched, we will make every effort to amend the delivery address details.
Direct Ship products being delivered off Mainland Great Britain may be subject to supplier confirmation or an additional carriage charge. Our friendly sales team will contact you regarding the order if necessary.
Please note that no pharmaceutical products can be dispatched to Northern Ireland.
*Custom made products, direct ship items, pharmaceuticals, vitamins and supplements are subject to extended lead times, where applicable these will be specified on the product page.
NEW! Pharmaceutical Packaging
No more delays to despatching pharmaceutical items
As part of our licence to distribute pharmaceutical products, we must ensure that pharmaceuticals are not stored in temperatures below 8° or above 25° at any time, including when in transit. We store pharmaceuticals in a specialist temperature-controlled room, but are unable to guarantee temperatures once goods have been despatched. This can cause delays to despatching orders in the winter, when overnight temperatures are often sub-zero, or on hot days in the summer. This is far from ideal given the essential nature of products like back up Adrenaline Injectors and Inhalers for schools.
Temperature controlled packaging is often very expensive and would typically result in significant costs to be passed on. However, as part of our commitment to serve our customers as best as we can, we have found a new innovative solution which enables us to promptly despatch pharmaceutical orders in almost any external conditions AND does not cost our customers a penny more!
Our new packaging for pharmaceutical products is as sustainable as it is effective. It is made using a combination of 100% pure natural sheep wool fibres, and a compostable and biodegradable outer. The packaging ensures that pharmaceuticals are insulated when external temperatures are cold and chilled when the weather is warm, all the way from our warehouse until being delivered to your door.