FAQs

Orders for in-stock items that are placed before 4:30pm will be delivered the next working day. However, custom made products, direct ship items, pharmaceuticals, vitamins and supplements are subject to extended lead times, where applicable these will be specified on the product page. If you have any concerns about your order, please contact the team via email at sales@eurekadirect.co.uk or call on 08003580085

We offer FREE next working day delivery to all UK Mainland addresses on every order. Additional charges can apply to non-UK Mainland locations, due to higher courier fees. For a full list of our delivery charges, please refer to our Carriage & Delivery page.

If for any reason you are not TOTALLY SATISFIED, simply email us at sales@eurekadirect.co.uk or call us within 30 days on 08003580085 and we will endeavour to replace your goods, offer a full refund or credit your account (does not include custom items or pharmaceuticals).

Due to our fast despatches, if an incorrect delivery address has been input for your order, we recommend that you call the team on 08003580085 as soon as possible, so we can amend your order and ensure it's delivered to the right place. To make this a quick and easy experience, we recommend that you have your order number on hand, as well as the payment card the order was made on.

Please note: our customer service team will never ask for your PIN when taking or amending an order.

If you're having trouble accessing your account, please reach out to our amazing customer service team via email at sales@eurekadirect.co.uk or call on 08003580085 and we will do our best to resolve any account issues you're experiencing.

If you need to reset your password for your account, simply go to the login page, and select "Forgot your password". This will take you through the steps to get a new password sent through to you.

No, you don't need an account to buy from us! But, to make your next purchase easier, we automatically set up an account for you when you place your first order. This helps you easily repeat orders and see your order history, view your invoices, save and load shopping baskets for easier ordering if you're out and about, and all established UK businesses qualify for £500 instant credit and 30 day terms. No paperwork, no references, no red tape.

We're very sorry that you've received a faulty or damaged item! We try our very best to ensure our products are despatched in the best condition, but sometimes mistakes or damages do happen. If you've received a damaged or faulty product, contact the team via email at sales@eurekadirect.co.uk or call on 08003580085 - we can help you arrange your return, and you can choose to either get your money back, or we will send out a replacement to you free of charge.

Yes, we always ensure invoices are sent out with every order, and if you login to your account, you can view your invoices online for prior orders and download them.

If you would like to receive a copy of our catalogue, then simply complete the form here and your copy will be posted shortly.

You can create your own bespoke safety signs using Eureka’s online custom sign builder. The custom sign builder will allow you to create tailored safety signs by selecting the material, orientation, size, symbols, colours and text of your choice.

The fastest way to place an order when you have the product codes from the catalogue, is to visit our Fast Order Form. You only need to type in the codes and select quantity, then you can go straight to checkout. You can always send us your order via post, email or over the phone.